Privacy Policy

At Crittiks, our commitment is to deliver top-tier services, prioritizing your privacy and data security. We have created this policy to outline our adherence to the National Privacy Principles (NPPs) as stipulated in the Privacy Act of 1988 (Cth). These principles guide our procedures for gathering, utilizing, sharing, safeguarding, and disposing of your personal information.

For additional information on the Australian Privacy Principles, please visit The Office of the Federal Privacy Commissioner’s website at www.privacy.gov.au.

What is Personal Information & Why We Gather it?

Personal information encompasses data or opinions that can identify an individual. At Crittiks, we gather personal information, such as names, addresses, email addresses, and telephone numbers.

We obtain this personal information through our website, details from publicly available sources, cookies, and third-party sources. Please note that we cannot guarantee the policies or security of authorized third parties and website links.

The primary purpose of collecting your personal information is to provide our services, furnish information to our clients, and engage in marketing activities. On occasion, we may use your personal information for secondary purposes closely linked to the primary purpose, which you would reasonably anticipate. If you wish to unsubscribe from our mailing or marketing lists, you can do so by submitting a written request.

Whenever we collect personal information, we will, when appropriate and feasible, clarify why we are gathering this information and how we intend to use it.

Protecting Sensitive Data

At Crittiks, we recognize the importance of sensitive information. Sensitive Information, as defined by the Privacy Act, includes details or opinions about a person’s race, ethnicity, political views, affiliation with political groups, religious or philosophical beliefs, membership in trade unions or professional bodies, criminal history, or health information.

We handle Sensitive Information with utmost care and will only utilize it under the following circumstances:

For the primary reason it was collected
For a secondary reason directly linked to the primary purpose
With your explicit consent
When mandated or permitted by law

Engagement with External Parties

While our primary aim is to gather your personal information directly from you, we understand that certain situations may lead us to receive information from third parties. In such instances, we are committed to taking appropriate measures to inform you about the information shared with us by these third parties.

Sharing of Personal Information

There are various scenarios in which your personal information may be shared, including:

When you grant consent for the disclosure to third parties
When it is necessary or mandated by law

Securing Your Personal Information

We prioritize safeguarding your personal information by taking reasonable precautions to prevent misuse, loss, unauthorized access, alteration, or disclosure.

When the purpose for which we obtained your personal information no longer applies, we will take suitable steps to either destroy it or render it permanently anonymous. However, most personal information will be retained in client files, which we will maintain for a minimum of seven years.

Accessing Your Personal Information

You possess the right to access and rectify any of the personal information we have on record about you, with certain exceptions. If you wish to access your personal information, please get in touch with us in writing.

There are no fees associated with your access request; however, we may charge an administrative fee for providing a copy of your personal information. In some instances, we may need to confirm your identity before releasing the requested information, ensuring the security and confidentiality of your personal data.

Ensuring the Accuracy of Your Personal Information

We place a high value on the accuracy and completeness of your personal information. In our commitment to delivering top-notch services, we take reasonable measures to maintain the accuracy, completeness, and currency of your personal data. If you ever notice any inaccuracies or omissions in your personal information, please inform us promptly so that we can promptly update our records.

Policy Revisions

This policy may undergo periodic changes and will be accessible on our website.

Privacy Policy Inquiries and Complaints

For any questions or concerns regarding our Privacy Policy, please reach out to us at:

Address: 7 Portillo Crescent, Pakenham, VIC 3810

Email: hello@crittiks.com